Refund Policy

Once payment is confirmed and a valid AD-GAM ticket or booking pass is issued, you cannot receive a refund because you changed your mind, can no longer attend, arrived late, entered the wrong details, or did not use the ticket.

Before paying, check the event, venue, date, time, ticket quantity, booking slot and total price carefully.

We will review a refund request where:

• the organiser cancels the event or service and does not provide a valid replacement;
• payment was taken but no valid ticket or booking was issued;
• you were charged more than once for the same order because of a verified technical error;
• the ticket was invalid because of an error caused by AD-GAM or the organiser; or
• a refund is required by applicable law.

If an event is postponed, moved or materially changed, the organiser may keep the original ticket valid for the new arrangement. Any refund, exchange or credit offered in that situation will be announced with the change and remains subject to applicable law.

Contact AD-GAM as soon as possible and provide your ticket code, event name, transaction date and a short explanation. Do not send your Wave PIN. We may ask the organiser or payment provider to verify the claim before deciding it.

Approved refunds are normally returned through the original payment method. Processing times depend on the payment provider. Service fees are refunded only when required by law or when AD-GAM confirms that its own error caused the failed purchase.