Privacy Policy

Depending on how you use AD-GAM, we may collect:

• payment phone number information: a secure fingerprint and the last four digits; AD-GAM does not store your full payment phone number;
• ticket, booking, event, transaction and entry-scan records;
• email addresses provided for booking confirmations and confirmation delivery records;
• ticket tokens saved on your device so you can reopen your passes;
• organiser application details such as business name, contact name, phone details and email address;
• when an organiser chooses Google sign-in, the verified email address, name and Google account identifier needed to recognise the approved account; AD-GAM does not request access to Google Drive, Gmail or the Google password; and
• basic technical and security information needed to operate and protect the service.

We use information to process and confirm orders, issue and verify QR passes, prevent duplicate entry and fraud, manage capacity and timed bookings, review organisers, provide support, keep financial and operational records, improve reliability and comply with legal obligations.

We may share the minimum necessary information with the relevant organiser or venue, payment and infrastructure providers, professional advisers, and public authorities where lawfully required. We do not sell personal information.

Your browser stores ticket tokens locally so “My tickets” can retrieve your passes. Removing browser data or changing devices may remove that shortcut. Wave processes checkout/payment information, and Resend processes confirmation email delivery and delivery status. Sites hosting and Cloudflare database infrastructure support this service. Google processes sign-in requests for accounts using Google. These providers process information under their own privacy practices; never give AD-GAM or an organiser your wallet PIN.

We keep information only as long as reasonably needed for ticket validation, customer support, fraud prevention, accounting and legal requirements. We use reasonable safeguards, access controls and limited-data design, but no online service can promise absolute security.

You may ask to access, correct or delete personal information associated with you, or object to certain uses. Some records may need to be retained for fraud prevention, completed transactions or legal obligations. Contact contact@msavagegroup.com with your booking or account reference and request. We may need to verify your identity before disclosing or changing private records. We will respond in line with applicable law.

A parent or guardian should supervise purchases made for a child. We may update this policy as the service develops; material changes will be dated and presented clearly.